Refund policy

At Case4Ball, we take pride in creating high-quality, custom-made products tailored to your specifications. Due to the personalised nature of our products, we have a strict refund and replacement policy. Please read this policy carefully before making a purchase.

  1. Reporting Issues & Refunds

1.1 14-Day Refund Window: Customers have 14 days from the date of receiving their order to report any product defects or issues to be eligible for a refund. Refunds will only be granted if the issue is verified and falls within the eligible conditions outlined below.

1.2 30-Day Replacement Window: Customers have 30 days from the date of receiving their order to report any product defects or issues for a replacement. Beyond the 14-day refund period, refunds are not available, but a replacement will be issued if the problem is verified.

1.3 Partial Refunds: In some cases, partial refunds may be granted depending on the specific issue and at our discretion.

1.4 Right to Deny Refunds: We reserve the right to deny refunds if we determine that the product damage was caused by the user.

  1. Eligible & Non-Eligible Issues

2.1 Eligible Issues:

  • Manufacturing defects
  • Errors in the requested customization (e.g., incorrect design, misspellings)
  • Items damaged during shipping 

2.2 Non-Eligible Issues:

  • Customer errors in the submitted design or customization request
  • Damage caused by intentional, misuse, general wear and tear, or accidental drops
  • Incorrect order details provided by the customer, such as phone size or shipping address.
  • The shipping address is hard to locate or isn't easily accessible to couriers preventing the package from being successfully delivered.
  • Delivery delays caused by the courier, replacements can be offered if lost.
  • If you didn't like the design AND failed to contact Case4Ball via email or a valid method of social media requesting to see the design first before production.
  • You changed your mind and no longer want the product - all products are made custom to order.
  1. No Refunds or Returns for Incorrect Customer Details

3.1 Customer Responsibility: It is the customer’s responsibility to ensure that all order details, including phone model selection and shipping address, are correct at the time of purchase.

3.2 No Exceptions: We do not offer refunds or replacements for issues arising from incorrect details provided by the customer.

  1. Replacement Process

4.1 Contact Us: If you encounter an issue with your order, please contact us at support@case4ball.com within the applicable reporting window. Provide the following required information:

  • Your order number.
  • A detailed description of the issue.
  • Clear photos of the product showing the defect or error.
  • Clear photos of the packaging for products that are being reported as damaged upon arrival. 

4.2 Resolution: Upon verification of the issue, we will provide a replacement product at no additional cost. Replacements will be processed as quickly as possible, but production times may vary. You must follow our format of reporting a problem otherwise we won’t be able to identify the issue or process a refund or replacement. 

  1. Final Note

We strive to ensure every product meets your expectations, and we value your satisfaction. While we cannot offer refunds or returns for custom-made products beyond the 14-day window, we are committed to resolving any legitimate issues that may arise. Thank you for your understanding and support.

Contact Us

If you have any questions about this policy, please contact us at:

Email: support@case4ball.com

Effective Date: 25/01/25