Shipping policy

UK Shipping Information

Most orders are shipped with Royal Mail 48 as standard, offering free shipping. Customers can upgrade to Royal Mail 24 at checkout for faster delivery times.

  • Royal Mail 48 (RM48): Takes 2-3 days to arrive after dispatch.

  • Royal Mail 24 (RM24): Takes 1-2 days to arrive after dispatch, usually the next business day after dispatch.

  • Evri 24: Some orders may be shipped using Evri 24 based on stock and availability.

Please note: Delivery times are subject to change due to external factors beyond our control, such as seasonal delays or service disruptions. We're unable to accept refunds due to delivery delays, we will provide a replacement where possible. 

UK Production Information

Production operates Monday to Friday.

  • Orders placed Monday-Thursday are typically shipped the next business day, as production time is usually within 24-48 hours.

  • Processing times may vary due to demand, stock availability, and seasonal factors.

  • Designs are created Monday-Sunday, ensuring quick processing and dispatch.

International Shipping Information

Most international orders are shipped using a variety of couriers such as DHL, UPS, and others, depending on the destination and the fastest available route.

  • Europe: Delivery typically takes 5-10 days.

  • Rest of the World: Delivery can take 12 or more days, depending on external factors such as customs processing, weather, and courier delays.

General Information

  • Customers are responsible for providing the correct shipping address when placing an order.

  • We are not responsible for lost packages due to incorrect address details provided by the customer.

  • If an issue arises, we will attempt to contact you and make corrections where possible.

For any shipping-related inquiries, please contact us at support@case4ball.com.

Effective Date: 25/01/25